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Health Service

Contactis Health Care  - effective work tool

In many health care institutions a phone call or a visit are still the basic forms of contact with a patient, despite increased availability of other telecommunications solutions.

In the days of high competitiveness, particularly among non-public health-care institutions, gaining and then maintaining the customer is directly related to the increase of the services quality level, also through improving telephone-based communication or using new communication channels.

Contactis Health Care telecommunications platform is a solution for health-care institutions that supports winning over the patients and maintaining relations with them.

Efficient patient service requires exact knowledge about his/her needs, history of contacts, preferences concerning personnel and patient’s habits to facilitate efficient services. This process requires systematic gathering, analyzing and processing data coming from the patient and from other computer systems.

The unique character of Contactis Health Care platform results from using the advanced IVR platform and consultant’s application integrated with currently used internal systems (e.g. patients registering systems) or using dedicated module of application managing the history of contacts with a patient and circulation of orders within the system.

This solution ensures full supervision over the patient service process through making a wide range of reports and analyses available.

Information collected through Contactis Health Care platform in connection with the data made available by integration of the systems help in winning over new customers (including marketing or debt collection campaigns).

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