Modern solutions use IP technology to make it possible to send voice, data, pictures, faxes etc. within one integrated network. It allows connecting the branches of the company freely and dispersing the service centers over the branches. In result it makes it possible to use the available resources to the fullest extent and facilitates administration and management. Technology based on software solutions increases flexibility of the system and makes it open to the new requirements of the market and the customers who, thanks to that, tighten their relations with the company.
Numerous programming interfaces and our experience in integrations allow such building of contact centers so that each customer can be treated individually. It can be achieved due to deep integration and quick availability of information from business systems of the company, including CRM, and intelligent transfer of calls the most suitable employee, which is realized on the basis of collected data concerning the customer.
Summing up, well organized contact centers, based on modern solutions available on the market allow provision of better, faster and, thanks to automation, also cheaper customer care services and, as a result, create the image of the company as a professional and trustworthy partner.
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